Privacy Policy

Last updated: April 17, 2026

1. Introduction

TRTV ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our streaming service at trtv.uk. By using our service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you subscribe to or use our service:

  • Full name and email address provided at registration
  • WhatsApp or phone number provided for account setup
  • Payment information (processed securely by third party payment providers we do not store card details)
  • IP address and general location data for service delivery and fraud prevention
  • Device type and streaming app used to access the service
  • Usage data such as connection times and streaming activity logs

3. How We Use Your Information

We use your personal data exclusively to provide and improve our service:

  • To create and manage your subscription account
  • To deliver your login credentials and technical support
  • To process payments and issue refunds where applicable
  • To communicate service updates, renewals, and important notices
  • To detect and prevent fraudulent activity or abuse of the service
  • To comply with legal obligations

4. Data Storage and Security

Your personal data is stored securely on our servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. All data transmissions are encrypted using SSL/TLS technology.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Subscription data is typically retained for up to 12 months after account expiry.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

  • With payment processors (PayPal, Stripe, etc.) to complete transactions securely
  • With service providers who assist in operating our platform, under strict confidentiality agreements
  • When required by law, court order, or governmental authority
  • To protect the rights, property, or safety of TRTV, our users, or the public

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use cookies for:

  • Essential website functionality and session management
  • Analytics to understand visitor behaviour and improve our service
  • Remembering your preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Your Rights (GDPR)

If you are located in the European Union or United Kingdom, you have the following rights under GDPR:

  • Right to access request a copy of the personal data we hold about you
  • Right to rectification request correction of inaccurate data
  • Right to erasure request deletion of your personal data ("right to be forgotten")
  • Right to restriction request that we limit processing of your data
  • Right to data portability receive your data in a structured, machine-readable format
  • Right to object object to processing of your personal data

To exercise any of these rights, please contact us via the details provided in Section 11.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of any third-party site you visit.

9. Children's Privacy

Our service is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will delete that information promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@trtv.uk
  • WhatsApp: +44 7848 161288
  • Website: trtv.uk
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