Refund & Returns Policy

1. Our Refund Policy

TRTV offers a 7 day money back guarantee on all new subscription plans. We want you to be completely satisfied with your experience. If for any reason you are not happy with the service during your first 7 days, simply contact us and we will process a full refund promptly.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 7 days of the original subscription start date
• The account must not have been used excessively (e.g. hundreds of hours of streaming)
• The account must not have violated our Terms of Service
• The request must be submitted by the account holder via WhatsApp or email

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Refund requests made after 7 days from the subscription start date
• Accounts that have been suspended or terminated due to violation of our Terms of Service
• Renewals refunds apply only to the initial subscription purchase
• Partner/Reseller credit purchases these are non-refundable once activated
• Issues caused by the user's own internet connection, device, or third party app

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name and email address used at registration
• Your subscription start date
• The reason for your refund request
• Your payment method (PayPal, card, crypto)

You can reach us via WhatsApp at +44 7848 161288 or by email at info@trtv.uk. We aim to process all valid refund requests within 3--5 business days.

5. Refund Processing Time

Once your refund request is approved, the refund will be processed as follows:

• PayPal typically within 1 3 business days
• Credit/Debit card typically within 3 5 business days depending on your bank
• Cryptocurrency refunded in equivalent value within 3 5 business days

6. Service Issues

If you are experiencing technical issues with our service, we strongly encourage you to contact our 24/7 support team before requesting a refund. In most cases, our team can resolve technical issues quickly. We are committed to providing a high-quality service and will do everything possible to ensure you have a great experience.

7. Contact Us

For all refund requests or questions about this policy, please contact us:

• WhatsApp: +44 7848 161288 (fastest response)
• Email: info@trtv.uk
• Available 24/7